Questions? We’ve Got Answers…

Why Do I Need a Maintenance Plan?

Properly maintaining your site helps to ensure site security, increase the number of new visitors, boost returning traffic, and more.  You can read more about that on our blog post here

Will I be able to edit my website content?

Yes!  It’s your site; you should be able to make changes to the text, images, and more.

WordPress has always been about making managing a website accessible to everyone; you shouldn’t need to be a coder to expand your site. As much as possible, we build the site in such a way that you won’t need to call us to make changes for you.

Need training? We can train your team to use WordPress and are always available if you get stuck.

Do you work with agencies?

Absolutely!  We currently work with many Niche Marketing, SEO and Design companies. We don’t mind being a behind the scenes powerhouse for your website projects.   If you need designers, developers, maintenance and even server management for your customers, contact us to schedule a call and see how we can help!


What kind of businesses and organizations do you work with?

We work with a diverse set of clients—from small to mid-sized businesses to educational institutions and non profit organizations —all looking to connect with audiences in a research-based sales cycle.

We’ve built our team and processes to adapt to the specific needs of individual clients and projects, but we provide the most value to organizations looking for an ongoing strategic partnership.

What website technology platforms do you work with?

Our basic website maintenance services are for the WordPress content management system. We also have experience working with CMS applications and we frequently connect WordPress to external marketing and sales platforms.

Do you offer full website redesign and development services?

Yes! We don’t just maintain websites. We also provide web design and development services.

Some sites need a fresh start and a complete rebuild. These services provide a natural maintenance and support extension once a new site has launched.


Is email included with my website?

We do not include email with our hosting plans.  Though it is possible to send email through many web servers, it’s unreliable and now considered bad practice to do so. This often leads to emails getting marked as spam, or simply never being delivered.

Hardly the qualities you’d want out of your email, right?

I strongly recommend going with a dedicated email provider that will allow you to have custom branded email addresses and ensure deliverability. Inboxes like Google WorkSpace (formerly G-Suite) and Outlook typically cost between $3 and $6 per inbox, per month — which you would pay directly to the service provider.

Who will be involved in building and delivering my website?

You might not realize it, but many web agencies subcontract or outsource much — or all — of their work (often overseas).  That’s okay for some,  but we are particular about the quality of work delivered and the people we work with.  While I personally take a hand in all phases of your project, you will be introduced to our awesome team who help take your website to the next level!

From time to time we may need to bring in a specialist to help with parts of a project (if it’s out of our area of expertise).  If this is required on your project, we will be transparent about that process, will oversee the work to ensure it meets the GreenixMedia standards, and be your direct point of contact.

Does my website require any disclosures, privacy policies, terms of service or accessibility?

The answer is Yes!  Nearly every website on the internet requires at least one (if not all) of these items. What your website needs will be unique to your website’s functionality and any applicable laws and jurisdictions.

Before your website is launched, we’ll address your needs for legal policies and I can help you get the appropriate policies in place or put you in contact with a company who can.

You will have the choice of foregoing these policies, but we will require a signed waiver acknowledging that you’ve been informed and absolving us of any and all liability.

It’s that important.

What happens if I need to change the scope of our project before it’s finished?

We’ll do our best to scope your project based on our conversations, your goals, and our experience — but it’s impossible to foresee every possibility for your project this early in the process.

It’s not uncommon for us to realize that we need to make changes to the scope or deliverables of your project after we get started — it happens!

Any and all changes to the scope or deliverables of your project will require a change request and an updated quote. This is why we include a Change Budget in the Proposal of Services. Your change of scope or price will not change without a clear discussion and agreement with you prior to carrying out the work.

Any changes to the original Proposal of Services will be documented and your final invoice will be adjusted accordingly.

Do you offer any kind of warranty on your work?

Absolutely! Included with your project is 30-days (post delivery) of warranty and support to ensure your website is functioning properly.

Due to the nature of technology, we cannot guarantee any work past the 30-day period unless your website is under our Website Management services, which essentially warranties your website so long as it’s under our management.

The 30-day period does not include adding any new functionality, features, or content.

Where will my website be hosted?

Clients usually sign up for Website Management services, which includes website hosting on our fully-managed, optimized servers, but it is not a requirement.

If you don’t want to enroll in our Website Management services, no need to worry! You’ll want to prepare to source your own hosting and set up the account. Once that’s done, we’ll guide you with the steps to prepare for migration and Launch.

If you need help selecting a hosting provider, just let me know and I’ll be happy to provide you with a list of recommended hosts.

What website software do you maintain?

While we mostly maintain WordPress websites, we also have long-standing Drupal clients.

Can anyone signup for Website Maintenance or Management?

Unless your website was built by us, we’ll need to review your website before we can commit to maintaining or managing your website.

What’s included in Thirty-Minute Tasks?

Thirty-Minute Tasks are content edits, updates, or changes that can be completed in 30-minutes or less.  Maximum 1 thirty-minute task per day. Does not include new functionality or additional pages but we can provide pricing on request, simply send us a ticket through your Support Hub.



Which Hosting plan comes with the Website Maintenance?

Each of our WordPress Website Maintenance plans includes basic WordPress Optimized Hosting. Here’s what you get…

Starter Plan

  • 1 Website Install
  • Optimized for WordPress
  • 250K Estimated Views
  • 10 GB SSD Storage
  • Free SSL Certificate
  • 1000 GB Premium Bandwidth
  • 1 Free Migration
  • Free CDN
  • Enhanced Security

If we think you’ll need more resources than this, we’ll let you know once we’ve checked out your website.

What if my website isn’t up-to-date?

In order to keep your website up to date, it first needs to be up to date. If we find that the core WordPress software, plugins or themes are more than just 1 version behind, we’ll send you a separate quote for first getting your website up to date.

Once that work has been completed, we’ll start you on a WordPress Maintenance plan and that is when your start date will be set.


My website has custom coding, can I still sign up?

Typically Yes, we can maintain custom coded websites, but it’s better that we review your website first. Just contact us and we’ll take a look.


What does a new website cost?

It depends on a few variables: number of pages, content, and level of functionality. We can give you a quote quickly after a brief discussion. Simply complete the website quote form and we’ll discuss your needs and figure out which package will work best for your business and your budget.

What’s included with my website?

At GreenixMedia, we believe every website should include certain features to ensure your satisfaction and success. That’s why every website we create includes a custom responsive design, WordPress CMS, stock images, social media integration, a custom contact form, foundational SEO, security hardening, performance boosting, cache integration and of course revisions to your satisfaction.

How long does it take to create a website?

It depends on the package (and how quickly you respond with edits as we go through the process) but in most cases with basic websites we can get your website up in as little as 3 weeks!

Can you write content for my website?

Yes, and we strongly recommend that you hire us to write the content for your website.  Here’s why…

First, when we write the content, the project stays on track. Professional content writing takes time , and it’s a huge help to our busy clients when we’re responsible for the content. It’s one less thing you’ll need to worry about, and it prevents significant delays in getting your website launched.

Second, the content we write is for marketing AND SEO purposes. When we write content for your website, it will include SEO rich keywords. You’ll get effective content that speaks to potential customers, and content written specifically to improve SEO performance.

I already have a website, can you just fix it up a little bit?

It depends. In most cases it is quicker and less expensive to start from scratch. But contact us  and send us your current website address and we can let you know!

What SEO services are included with my website?

Each website will be “SEO-Ready” utilizing SEO best practices.  We will insert your Google Analytics tracking code (or other, ie: Bing),  and can also setup your Google Search Console and submit your XML sitemap for indexing. While these are the basis for an SEO campaign, you will still need to have  advanced SEO services and if applicable, Local SEO marketing plans.

Who owns the website once it’s complete?

You own the website and all files once it is published. You will need to purchase a domain name and order a hosting account. You can choose one of our optimized hosting plans with domain or another hosting company of your choice.

Your hosting account contains all of your website files, which puts you in total control of the website and its content.

Will I be able to update the website once it’s published?

Yes! Every website we create comes with the WordPress content management system. Once your site is installed, we will setup a back end username & password for you. Here you will be able to update various sections of your website including images, content, newsletters, calendars, news & more. We provide custom written instructions once the website is published, and include free video tutorials and we’re here to walk you through anything you don’t understand.

If updating isn’t something you want to do, we offer a Website Management plan with monthly update services for your convenience.

Am I on my own once my website is published?

Never – We are here to help! Our goal is to be your “go-to-team” for all of your marketing needs after your website is published. Funny thing is this… Once we build your website write and/or add your content, we can’t help but know your online business presence inside and out.  So let us help and host your website, handle your  website updates, and provide SEO, PPC, Local Marketing, Ad Campaigns and more!

Go to Top