Terms of Service

Terms of Service

Definitions

Terms: The Terms of Business specified in this document.

GreenixMedia: A website design and development business registered as Greenix Marketing, LLC, P.O. Box 671032, Marietta, GA 30066

Client: The individual or company commissioning the SERVICES.

Services: The work provided by GreenixMedia as described on the PROPOSAL.

Proposal: The description, and anticipated pricing where applicable, of the SERVICES to be provided to the CLIENT. This may take the form of a written document, email or written correspondence, submission of an inquiry form or order form on the GREENIXMEDIA website, or verbal conversation.

Unless otherwise stated in the PROPOSAL, the following standard TERMS apply. They are intended to protect both the CLIENT and GREENIXMEDIA and to ensure that the working relationship is open and honest for both parties.

1. Authorization

All work is carried out by GREENIXMEDIA on the understanding that the CLIENT has agreed to these TERMS. The CLIENT may indicate their acceptance of the PROPOSAL and these TERMS either by a signed agreement in writing; accepting a PROPOSAL online; a confirming email; or by paying a deposit for work outlined in the PROPOSAL.

The CLIENT hereby authorizes GREENIXMEDIA to carry out the SERVICES and access any information required in order to do so, for example accessing a web hosting account. Unless otherwise stated on the PROPOSAL, the CLIENT authorizes GREENIXMEDIA to upload any files to the World Wide Web in order to provide the SERVICES; and to submit a completed website to internet search engines unless stated otherwise in the PROPOSAL.

2. Warranties

GREENIXMEDIA represents and warrants to the CLIENT that it has the experience and ability to perform the SERVICES; that it will perform said SERVICES in a professional, competent and timely manner; and that its performance under these TERMS shall not infringe upon or violate the rights of any third party or violate applicable legislation.

The CLIENT represents and warrants to GREENIXMEDIA that it has the power to enter into an agreement with GREENIXMEDIA; that it is solely responsible for any information added to a website as part of the SERVICES; and that its performance under these TERMS shall not infringe upon or violate the rights of any third party or violate applicable legislation.

3. Proposals & pricing

GREENIXMEDIA will usually provide a fixed quote for the work. If it is not possible to accurately predict the amount of work in advance then GREENIXMEDIA will quote a maximum price. The final bill will be less than or equal to the maximum price agreed. GREENIXMEDIA will not exceed the agreed quote without prior approval from the CLIENT.

GREENIXMEDIA may agree to charge an agreed hourly rate for a piece of work. Billable time will be rounded to the nearest 15 minutes, minimum half hour per task. If the SERVICES are carried out under an ongoing support plan then the minimum time per task reduces to 15 minutes.

All prices quoted are based on GREENIXMEDIA’s current understanding of the CLIENT’s requirements, as described in the PROPOSAL. Any changes to these requirements may affect the price.

The PROPOSAL will list the exact specification of the work and the specific SERVICES to be provided.

4. Website software

Unless otherwise specified in the PROPOSAL, the SERVICES will be provided using the WordPress content management platform.

The PROPOSAL will state whether a custom design will be commissioned or whether GREENIXMEDIA will purchase and install a premium WordPress theme.

If a premium WordPress theme is used then GREENIXMEDIA will set it up using its standard features. Any theme customizations to be made under the SERVICES will be listed on the PROPOSAL.

Unless otherwise specified in the PROPOSAL, GREENIXMEDIA will select and install appropriate plugins to be installed on the website.

5. Website standards and interoperability

The PROPOSAL will list the specific standards that the SERVICES will adhere to, for example W3C or DDA Compliance.

Unless otherwise specified in the PROPOSAL, the SERVICES will be optimized for all modern web browsers plus Internet Explorer 10 and above. If more than 6 months lapses (for any reason) between the PROPOSAL being accepted and the SERVICES going live, then GREENIXMEDIA reserves the right to change the requirements relating to software compatibility – for example by changing the earliest version of Internet Explorer or PHP that will be optimized for. The new requirements will be described in an updated version of these TERMS.

6. Domain names

If stated on the PROPOSAL, GREENIXMEDIA will register one or more domain names on behalf of the CLIENT. GREENIXMEDIA will suggest appropriate domain names and check their availability. A domain name’s availability during the initial stages of the project does not guarantee it will still be available at the time of registration.

The chosen domain name will be registered using the CLIENT’s contact details and will be owned by the CLIENT. GREENIXMEDIA will manage the domain name registration and renewal on behalf of the CLIENT. At no time will GREENIXMEDIA hold any rights over the domain name.

Alternatively, the CLIENT may request that GREENIXMEDIA manages the transfer of an existing domain name owned by the CLIENT. This will be quoted for separately.

7. Materials provided by the CLIENT

Text

If specified in the PROPOSAL, GREENIXMEDIA will write any text to be displayed on the website, which the CLIENT is required to approve. The CLIENT must provide sufficient information, for example in the form of detailed verbal information, written notes, brochures, leaflets or information from other relevant websites.

Where the PROPOSAL states that the CLIENT will provide the text, GREENIXMEDIA reserves the right to proofread and edit it for the purpose of making it suitable for web use and attractive to search engines. The CLIENT can request amendments to any changes made to the text by GREENIXMEDIA when approving the draft website.

Images

GREENIXMEDIA will use images provided by the CLIENT if they are of sufficient quality. Photographs must be provided electronically. GREENIXMEDIA reserves the right to graphically enhance images and save them into a format suitable for online use.

If specified on the PROPOSAL, GREENIXMEDIA will select appropriate images for the website which are freely available for commercial use.

8. Web hosting

The standard web hosting service provided by GREENIXMEDIA is as follows:

  • Setup and configuration of hosting for the website.
  • Installation of the website on the web host.
  • Configuration of name servers to link the domain name with the website hosted by the web host (where GREENIXMEDIA has registered the domain).
  • Uptime monitoring, and taking appropriate action if the website is offline.
  • Includes up to 5GB storage.
  • Includes 25,000 visits to your site per month. Additional visits are charged at $2.00 per 1,000 visits, up to 50,000 visits per month. If traffic exceeds 50,000 per month then GREENIXMEDIA will provide an individual PROPOSAL for the hosting costs. ‘Visits’ are defined as the visitor statistics recorded by our hosting company. This figure may differ from that recorded by other software such as Google Analytics.
Projects not hosted by GREENIXMEDIA

Note: This section is not applicable to GREENIXMEDIA’s hosted and Managed plans.

Where possible, GREENIXMEDIA will host work on our servers free of charge during the development phase.

If the CLIENT wishes for development work or a completed website to be hosted on their own servers then this might incur additional work for GREENIXMEDIA, for example if there are issues with the server setup. The PROPOSAL assumes that the CLIENT uses a standard Linux-based web host that is suitable for hosting WordPress websites and that full FTP and control panel access will be available. If any unforeseen issues with the CLIENT’s web host are discovered then the additional time will be notified in advance and charged separately.

Full payment must normally be made before GREENIXMEDIA will hand over files to be hosted on the CLIENT’s server or web host. The exact payment arrangements will be described on the PROPOSAL.

9. Additional costs

Additional services requested during the project

The CLIENT agrees to pay the additional fees for any work not described in the PROPOSAL that the CLIENT requests during the course of the project. This will be quoted for in advance.

Additional expenses

The CLIENT agrees to reimburse GREENIXMEDIA for any additional expenses necessary for the completion of the SERVICES. An example of this might be work required due to unforeseen difficulties or fees incurred in obtaining access to the CLIENT’s domain name, or additional meetings and conference calls that were not previously quoted for. Additional expenses will be charged at the agreed price plus expenses.

10. Completion date

GREENIXMEDIA will book in the work and provide a predicted completion date once the CLIENT has accepted the PROPOSAL and paid any initial deposit. Any completion date should be viewed as an estimate.

The completion date is dependent on the CLIENT providing any information that is required in order for GREENIXMEDIA to complete the work. If there are unforeseen delays in receiving this information then GREENIXMEDIA will re-book the work and provide a new completion date, based on GREENIXMEDIA’s current availability.

GREENIXMEDIA cannot be held responsible for any delays, whatever the cause.

11. Cancellation

Cancellation of new SERVICES

Prior to the CLIENT’s final approval of the draft SERVICES, each party reserves the right to terminate their agreement at any time. GREENIXMEDIA shall have the right to bill pro rata for work completed up to and including the date of that request, plus any expenses incurred, while reserving all rights under these TERMS and to the work.

If the CLIENT cancels the SERVICES then any deposit will not normally be refundable.

Cancellation of ongoing services

Any ongoing SERVICES provided by GREENIXMEDIA can be cancelled by the CLIENT at any time, except SERVICES where a minimum contract period still applies.

The CLIENT must give GREENIXMEDIA at least 14 days’ notice either in writing or by email. The CLIENT shall not be entitled to a refund for any part of a month or year for SERVICES yet to be provided which have been paid in advance.

If the CLIENT is cancelling the website hosting or domain name registration service (e.g. the CLIENT wishes to move the website to a different web host) then GREENIXMEDIA will release and hand over all website files or will assist in transferring the domain name. Extra work will be required to separate a Managed Plan from GREENIXMEDIA’s infrastructure. This will be quoted for as a fixed cost, plus any additional expenses.

If GREENIXMEDIA wishes to cancel any ongoing service provided to the CLIENT then they may do so at any time but must give the CLIENT at least 14 days’ notice in writing or by email.

12. Approval of work

The CLIENT is responsible for approving the work provided under the SERVICES. Once the CLIENT had indicated their approval of part or all of a project, any subsequent changes that they request may be chargeable. For example, if the CLIENT approves the visuals for a custom website design and GREENIXMEDIA commences the development work on this basis, then GREENIXMEDIA will quote separately for any further changes that the CLIENT requests to the design.

Bug fixes and other issues

GREENIXMEDIA will ensure that the SERVICES meet the requirements described in the PROPOSAL to the best of its ability. The CLIENT is responsible for checking the work and providing any feedback before it is formally approved and handed over to the CLIENT.

If the CLIENT raises any issues with GREENIXMEDIA’s work within 3 months of it being handed over to the CLIENT then this will be fixed free of charge (e.g. bug fixes). GREENIXMEDIA will provide a separate PROPOSAL and quote for fixing any bugs or other issues that the CLIENT reports after this initial 3 month period, even if these were present when the work was originally handed over.

13. Payment

The CLIENT must pay for the work in full following receipt of an invoice from GREENIXMEDIA. All SERVICES shall be provided for the price specified in the PROPOSAL and these TERMS. The PROPOSAL will state at which stage(s) of the project payment will be required.

Payment shall be made electronically by PayPal, Stripe or Major Credit Card.

If GREENIXMEDIA will be hosting the finished website then the web hosting costs begin when a draft of the website is put online for the CLIENT to view.

The CLIENT can choose to pay for any ongoing SERVICES either monthly by subscription, or annually in advance. If paying monthly, the SERVICES will be renewed automatically on the payment date each month (except where a minimum contract period applies). If paying annually, the SERVICES will be renewed and invoiced automatically every 12 months.

Payment terms

All invoices must be paid in full by the due date(s) listed. Late payment fees of 5% of the total invoice value will automatically be added every 28 days after the due date. In case debt collection or legal action prove necessary, the CLIENT agrees to pay all fees incurred.

GREENIXMEDIA reserves the right to remove the CLIENT’s website or other SERVICES from viewing on the Internet if payment is not made in full within 28 days of the invoice due date. GREENIXMEDIA will give the CLIENT seven days’ notice before removing the website from the Internet. This does not relieve the CLIENT of their obligation to pay the due amount. GREENIXMEDIA accepts no liability for any losses that the CLIENT incurs if the website is removed from the Internet due to non-payment.

Payment timescales

The PROPOSAL will list the payment milestones for the project.

If GREENIXMEDIA is hosting the website then the final payment will not normally be due until after the website has been launched, unless stated otherwise in the PROPOSAL. If the CLIENT is arranging their own web hosting then full payment will always be required before GREENIXMEDIA hands over the files or installs the SERVICES on the CLIENT’s hosting account.

If the CLIENT wishes to have administrative access to a website during the development process then they will be added at Editor level or lower. If they wish to have full Administrator-level access then full payment for the SERVICES will be required before this access is granted, even if the SERVICES are not yet complete.

Price changes for ongoing services

GREENIXMEDIA may amend the cost of any ongoing services at any time. Any changes will be notified to the CLIENT in writing giving at least 14 days’ notice.

If GREENIXMEDIA increases the cost of ongoing services that the CLIENT has already paid for in advance, GREENIXMEDIA will offer to provide a refund pro rata if they choose to move to a different provider. An example of this might be if the client had pre-paid for 12 months web hosting and GREENIXMEDIA notified them of a price increase after 6 months. In this case, if the CLIENT wished to change provider then GREENIXMEDIA would refund 50% of the amount paid.

14. Website maintenance

The CLIENT may choose to purchase ongoing software updates and/or website maintenance from GREENIXMEDIA.  Read our Website Maintenance Agreement.

15. Support services

Retainers

If required, GREENIXMEDIA will book in a set number of hours per month to work exclusively for the CLIENT. The CLIENT will be informed which hours have been booked if required, and will receive discounted prices, as quoted in the PROPOSAL.

The hours covered by the retainer will be billed at the end of each month at the agreed price. If the CLIENT requests more work in any month than is covered by the retainer then these will be billed separately.

16. Assignment of project

GREENIXMEDIA reserves the right to assign suitably qualified and experienced subcontractors to the project as required. Where subcontractors are used, GREENIXMEDIA reserves the right to share any information that is necessary for the work to be carried out. GREENIXMEDIA will remain fully responsible for the final results of the project.

18. Copyrights & trademarks

The CLIENT declares that it holds the appropriate copyright and/or trademark permissions for any information that it asks GREENIXMEDIA to include on a website under the SERVICES, including text and images. The CLIENT agrees to fully indemnify and hold GREENIXMEDIA free from harm in any and all claims resulting from the CLIENT not having obtained the required copyright and/or other necessary permissions.

The CLIENT is assigned rights to use as a website the design, graphics and text contained in the finished assembled work. If GREENIXMEDIA has provided a logo or color scheme for the CLIENT then the CLIENT is also assigned rights to use these throughout their business. Copyright for these elements will be transferred to the CLIENT once they have been paid for in full.

GREENIXMEDIA will provide image files of any parts of the website design to the CLIENT on request. This will be chargeable.

Rights to photos, graphics, source code and computer programs are specifically not transferred to the CLIENT, and remain the property of their respective owners.

19. Authorship credit

Unless specified otherwise in the PROPOSAL, the CLIENT must include a link at the bottom of each page of their website, establishing authorship credit to GREENIXMEDIA. This will be inserted by GREENIXMEDIA. GREENIXMEDIA may remove the link at any time. The CLIENT may only remove it with prior permission from GREENIXMEDIA.

GREENIXMEDIA and its subcontractors retain the right to link to the CLIENT’s website, display graphics and other web design elements as examples of their work in their respective portfolios, as well as to mention the CLIENT in publicity to promote GREENIXMEDIA, unless stated otherwise in the PROPOSAL.

20. Cookies and privacy

GREENIXMEDIA will educate and support the CLIENT in ensuring the website complies with the Privacy and Electronic Communications Regulations. GREENIXMEDIA will inform the CLIENT of their responsibilities, including offering their services in carrying out an audit of any cookies used on the site, and providing information about the technical options available to achieve compliance. Ultimate responsibility for compliance lies with the CLIENT.

21. Limited liability

The CLIENT hereby agrees that any material submitted for publication on a website will not contain anything leading to an abusive or unethical use of the web hosting service or host server. Abusive and unethical materials and uses include, but are not limited to, pornography, obscenity, nudity, violations of privacy, computer viruses, any harassing and harmful material or uses, any illegal activity, or material advocating illegal activity, and any infringement of privacy or libel. The CLIENT hereby agrees to indemnify and hold harmless GREENIXMEDIA from any claim resulting from the CLIENT’s publication of material or use of those materials.

For as long as GREENIXMEDIA is responsible for hosting and administration of the SERVICES, GREENIXMEDIA shall take all reasonable measures to protect the CLIENT’s website or software including responsibility for daily data backups and regularly overseeing its security against illegal or unauthorized use. The CLIENT acknowledges that GREENIXMEDIA cannot guarantee the security of the SERVICES. If, at any time, the CLIENT is aware of any infiltration, or suspects that such infiltration may be taking place, it shall notify GREENIXMEDIA immediately. If a website is compromised or infiltrated then GREENIXMEDIA will charge for rectifying it, unless stated otherwise in the PROPOSAL.

At no time does GREENIXMEDIA make any guarantee that the CLIENT’s website will achieve a certain rating in search engine results; or guarantee a certain level or security or performance.

GREENIXMEDIA’s total liability arising in connection with work provided under the PROPOSAL and these TERMS shall be limited to the total cost of SERVICES ordered by the CLIENT from GREENIXMEDIA during that financial year. GREENIXMEDIA shall not be liable for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation (howsoever caused) which arise out of or in connection with the SERVICES.

22. Indemnification

The CLIENT shall defend, indemnify and hold harmless GREENIXMEDIA and its employees, agents and subcontractors from all liabilities, claims and expenses, including all reasonable legal fees, that may arise or result from:

  • Any service provided or performed or agreed to be performed or any product sold by the CLIENT, its agents, employees or assigns.
  • Any injury to person or property caused by any products or services sold or otherwise distributed in connection with GREENIXMEDIA.
  • Any material supplied by the CLIENT that infringes on the proprietary rights of a third party.
  • The CLIENT’s use of electronic commerce.
  • Any defective product which the CLIENT has provided via the SERVICES.

23. Non-disclosure

GREENIXMEDIA, its employees and subcontractors agree that, except as directed by CLIENT, it will not at any time disclose any confidential information to any person.

24. Entire understanding

These TERMS and the corresponding PROPOSAL form the sole agreement between the CLIENT and GREENIXMEDIA regarding GREENIXMEDIA’s web design and ongoing SERVICES.

These TERMS shall be governed and construed in accordance with the State of Georgia, Unites States. The parties agree that if any part, term or provision of these TERMS shall be found illegal or in conflict with any valid controlling law, the validity of the remaining provisions shall not be affected.

GreenixMedia.

(404) 793-0777

P.O. Box 671032
Marietta, GA USA 30066

9:00AM – 5:00PM
Monday – Friday

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